Frequently Asked Questions

• Q: Can you hold a place before I apply?

  A: No. We will not hold a property without reviewing an application, a credit, background, and eviction check, getting owners approval and holding a non-refundable security deposit.

• Q: How much is due before I can move in?

  A: Although there may be exceptions, the first months rent and security deposit will be due prior to possession. If the first month’s rent requires proration you may be required to pay a full months rent in addition to the per diem.
  
  For example: If your lease for $700/mo starts on the 20th of the month, we would multiply the days left in the month by the per diem of $23.34 (700 divided by 30) x 10 days left in the month is $233.40
  
  Note: You may also be required to pay the next full months rent of $700.

• Q: What are the requirements to apply?

  A: 18 years of age or older.
  
  Verifiable current employment or income with a gross monthly income of at least three (3) times the rental rate. Should the applicant be self-employed, he or she may be required to provide a copy of the previous year's tax return.
  
  Applicant must have a verifiable rental reference of six (6) months or more. Prior eviction may be subject to denial of application.
  
  Applicant credit reports must be in good standing. Medical collection accounts will be the only exception in determining acceptable credit. Personal bankruptcies are allowable as long as the applicant meets all other qualifications and criteria and has re-established a good credit rating.
  
  Any adult tenant over 18 must complete a rental application, pay an application fee of $25.00, be listed on the lease as a resident, and have full liability to fulfill all terms and conditions of the lease.
  
  Roommates must each have a gross monthly income of at least two (2) times the rental rate, and they must each fill out an application and pay an application fee and meet qualification criteria.
  
  Give at least three references that are not family or friends.
  
  The non-refundable application fee must be paid before the approval process can begin.
  
  The owner of the rental property will have the final say in the approval process.

• Q: Is the deposit refundable?

  A: It depends on the verbiage in the lease you sign so please read and understand your lease.
  
  Most of the time the security deposit is held for any damage caused to the Premises during the term. If the security deposit is refundable the deposit will be returned to Tenant, less any set off for cleaning or damages to the Premises upon the termination of the Lease. The Security Damage Deposit may not be used to pay rent or other charges while the Tenant occupies the Premise...you still have to pay the last months rent. No refund of the Security Deposit will be made until Tenant has vacated, and the property has been inspected by the Landlord.
  
  A non-refundable fee may be required for Pets or other circumstances and will be kept by the owner. Read your lease to determine what you may expect at the end of your lease.

• Q: Who needs a co-signer?

  A: A co-signer may be considered on behalf of students and for persons with no prior rental or credit history. A co-signer must complete a credit application and pay an application fee. Income requirement for a co-signer is six (6) times the rental amount.

• Q: You have a property I want to rent. How do I apply?

  A: If you haven’t seen the property yet, start by scheduling a showing online. After viewing the property, Apply Online. We are confidential with your personal and financial details like income, (and) previous rental history. Before submitting the application you will be asked to give consent to run a credit report, background and nationwide eviction check. House 2 Rent only sees your information after you pay the $25 application fee.

• Q: How do I pay rent?

  A: House 2 Rent is a locally owned company with an office located at 2400 Williamson County Parkway Suite A, Marion. House 2 Rent has several options for payment:
  
  If you property is managed by House 2 Rent, we encourage you to pay ONLINE.
  
  This way you are able to access your payment information online at your convenience. We will need an updated e-mail address so call or text with that info.
  
  To create a new account, go to: www.H2Rrentals.com and click Tenant Resources “Pay Online”
  

  1. On the Resident Login screen, click Sign Up.
  2. Enter your account number: [ get this from House 2 Rent]
  3. Create a username and password
  4. Enter your email address on file with your property management company and click sign up

  
  Although not a preferred form of payment, cash and money orders will be accepted at the office between 9 am-5 pm Monday-Friday or a personal check mailed to PO Box 1812, Marion, IL 62959. Do not send cash through the mail.
  
  If a rent check is returned for insufficient funds (NSF), all charges including NSF, late and posting fees will be charged to you. If you have an NSF, all future payments, only certified funds (i.e. money order, cashier’s check, ACH, credit/debit card) will be accepted.

• Q: I want to get a pet. What do I do?

  A: Each owner has a different pet policy so please call the management office to discuss the pet you are wanting and find out if allowed and if there are additional fees. You can read our general pet policy here. Any non-approved pet will be subject to fine and removal from the property.
  
  SOME of our homes are pet friendly with restrictions like size, number, breeds. Additional fees and / or security deposit may be required for pets. Unfortunately our insurance company will not allow the following dog breeds, even in our pet friendly homes.
  Full breed or mixed breeds of:

  1. Akita
  2. Alaskan Malamute
  3. Doberman Pinscher
  4. German Shepherd
  5. Husky
  6. Pit Bull
  7. Presa Canario
  8. Rhodesian Ridgeback
  9. Rottweiler
  10. Shar-pei
  11. Stafford Terrier
  12. Wolf/Dog hybrids
  13. Any dog known to have vicious tendencies or known to have previously bitten someone is not permitted.
  14. Any dog (puppy) under the age of one year is not allowed.
  15. Ferrets are not allowed.
  16. All pet reptiles, amphibians, rodents and birds must be caged.

  
  Dog breeds other than those listed above and cats are considered on a case-by-case basis.
  
  In the case of questions, the Landlord will make the final determination as to the breed or classification of any animal.
  
  Any non-approved pet will be subject to fine and removal from the property.

• Q: I want to move out, but my roommate wants to stay. What do I do?

  A: We must discuss this transition and possibly sign a new lease which may require an additional fee. The remaining tenant or person wanting to be added to the lease must complete an application and meet the requirements. Owner approval is required.

• Q: My lease expiration is coming and I want to move out. What do I do?

  A: Read your lease and requirements of the lease term. It is customary to give a 30 day notice before vacating the premises. Do a walk-thru with your landlord or property manager if you plan on receiving your security deposit. Try to leave on good terms. Past landlords make great rental references.

• Q: Who is responsible for paying for repairs & maintenance requests?

  A: Always read your lease but repairs and maintenance due to normal wear & tear will be paid for by the management company and owner. However, there are exceptions that could become the responsibility of the tenant. The Tenant will be charged for all repairs or replacements caused by Tenant, pets, guests or licensees of Tenant, excluding ordinary wear and tear. Tenant shall be charged for all damage to Premises as a result of failure to report a problem in a timely manner. Tenant shall be charged for repair of drain blockages or stoppages, unless caused by defective plumbing parts or tree roots invading sewer lines. Tenant agrees to comply with all Landlord's rules and regulations that are noted in the lease or at any time posted on the Premises or delivered to Landlord, for example, city ordinances.